Last updated: April 20, 2026 · Effective: April 20, 2026
These Terms of Service (the “Terms”) form a binding agreement between SahlSign(operated by the legal entity identified in Section 18, “SahlSign”, “we”, “us”) and the person or entity accepting these Terms (“Customer”, “you”). By creating an account, sending a document for signature, or signing a document on SahlSign, you agree to these Terms. If you do not agree, do not use the Service.
SahlSign is a Software-as-a-Service platform for sending, signing, and archiving electronic documents. The platform produces a Simple Electronic Signature (SES) as defined under applicable electronic transactions laws, combined with tamper-evident technical safeguards (PAdES-B-T seal, qualified timestamp, and a cryptographic audit chain). The Service does not produce an Advanced Electronic Signature (AES) or Qualified Electronic Signature (QES) unless explicitly stated in a separate written agreement. See our Signature Legality page for full detail on the signature tier and its legal standing in each jurisdiction we serve.
By using the Service, you consent to transact electronically with SahlSign and with other parties you invite to sign documents through the Service. You agree that:
You may withdraw consent to transact electronically with SahlSign at any time by closing your account; however, withdrawal does not affect the legal validity of any document already signed.
You must be at least 18 years old and have the legal capacity to enter binding contracts in your jurisdiction. You must provide accurate and current information during registration and keep it up to date. You are responsible for all activity under your account, including activity by users you invite as Signers. Notify SahlSign immediately if you believe your account has been compromised.
You may use the Service to send, sign, and store documents in connection with your business or personal commercial activities, subject to these Terms and applicable law. You are solely responsible for the content of the documents you send and for determining whether an electronic signature is legally sufficient for the transaction in question.
You agree not to use the Service to:
When you sign a document through the Service, you represent that you are the person named as the Signer, that you have the legal authority to bind yourself or the entity on whose behalf you sign, and that you have read and understood the document.
Paid subscriptions are billed in advance on the interval specified at sign-up (monthly or annual). Fees are non-refundable except as required by applicable law. All fees are exclusive of taxes, duties, and levies; you are responsible for any applicable value-added tax, sales tax, withholding tax, or other government charge imposed by the jurisdiction in which you are established (including, where applicable, UAE VAT at 5%, KSA VAT at 15%, Bahrain VAT at 10%, and Oman VAT at 5%). Qatar does not currently impose VAT on this Service; should Qatar implement VAT or a similar charge, it will be added to fees on a going-forward basis. SahlSign may change pricing with at least 30 days’ notice; changes take effect at the start of your next billing period.
If you fail to pay amounts due, SahlSign may suspend or terminate your access to the Service after providing written notice and a reasonable opportunity to cure.
SahlSign stores completed documents and their associated audit records on your behalf for the duration of your active subscription. If your subscription is cancelled or terminated, you will have 30 daysto export your documents before they are deleted. On request, and subject to a reasonable service fee, SahlSign can extend retention or provide a bulk export.
Audit trail records (signature events, IP addresses, timestamps, and hash chain entries) are retained for a minimum of seven (7) yearsafter document completion, or longer where required by applicable law, to preserve the evidentiary value of the signature.
SahlSign stores document content, signature audit records, and account data using cloud infrastructure and managed database providers chosen for security, reliability, and operational fit. The current primary hosting region and a list of sub-processors (including the managed database provider and their operating regions) are identified in our Privacy Policy and are updated when they change. Where a specific data residency region is required by law or by your internal policy (including any requirement to keep data inside the Gulf Cooperation Council area, inside the European Union, or inside the United Kingdom), contact us before you subscribe — we will confirm in writing whether your requirement can be met on the standard plan or requires an enterprise data-residency arrangement.
SahlSign will not transfer the content of your documents to a third party other than (i) a sub-processor engaged to deliver the Service under a written data-processing agreement, (ii) you or a signer you designate, or (iii) as required by valid legal process. Operational metadata used to deliver the Service (email addresses for invitation delivery, payment tokens, authentication events, log data) may be processed by sub-processors outside the region in which your document content is hosted; our Privacy Policy identifies the transfer safeguards that apply in those cases.
SahlSign and its licensors retain all right, title, and interest in and to the Service, including all software, trademarks, logos, and documentation. You retain all right, title, and interest in the documents you upload and send through the Service. You grant SahlSign a limited, worldwide, non-exclusive license to host, process, display, and transmit your documents solely as necessary to provide the Service.
We protect your data using industry-standard security measures including encryption in transit (TLS 1.2+) and encryption at rest (AES-256). Access to your documents is restricted to authorized personnel on a need-to-know basis. Our Privacy Policy describes our data practices in detail. A Data Processing Agreement (DPA) is available on request for Customers subject to GDPR, UAE PDPL, KSA PDPL, or Qatar PDPPL.
The Service integrates with third-party providers for email delivery (Resend), qualified timestamping (RFC 3161 TSA), cloud hosting, and payment processing. Use of these providers is governed by their own terms; SahlSign is not responsible for their acts or omissions beyond our duty to select reputable providers.
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, SahlSign disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. SahlSign does not warrant that the Service will be uninterrupted or error-free, or that a signed document will be accepted as valid in every jurisdiction or for every transaction type. You are responsible for satisfying yourself that the electronic signature tier we provide is suitable for your transaction.
To the maximum extent permitted by law, SahlSign’s total aggregate liability under these Terms, whether in contract, tort, or otherwise, shall not exceed the fees paid by you to SahlSign in the twelve (12) months preceding the event giving rise to the claim. In no event shall SahlSign be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility of such damages.
You agree to defend, indemnify, and hold SahlSign harmless from any claim, damage, liability, or expense (including reasonable legal fees) arising from: (a) your use of the Service in breach of these Terms; (b) the content of any document you send or sign through the Service; or (c) any claim that a document you sent for signature was executed without the required legal authority.
SahlSign may suspend or terminate your access to the Service with notice if you materially breach these Terms, fail to pay amounts owed, or use the Service in a manner that exposes SahlSign or other users to legal or security risk. You may terminate your subscription at any time through your account settings; termination takes effect at the end of the current billing period.
We may update these Terms from time to time. Material changes will be notified by email to the account administrator and posted to this page at least 30 days before they take effect. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.
These Terms are governed by the laws of the State of Qatar, without regard to conflict-of-laws principles. Any dispute arising out of or in connection with these Terms shall be resolved by binding arbitration under the Rules of Arbitration of the Qatar International Centre for Conciliation and Arbitration (QICCA). The seat of arbitration shall be Doha, Qatar; proceedings shall be conducted in English. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
If you are a consumer resident in the UAE, KSA, or another jurisdiction whose mandatory consumer-protection law grants you additional rights, nothing in these Terms limits those rights.
These Terms, together with our Privacy Policy and any order form you sign with us, are the entire agreement between you and SahlSign. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Questions about these Terms can be directed to legal@sahlsign.com or by post to SahlSign, Doha Tower, Al Corniche Street, West Bay, Doha, Qatar.