When a signer hasn't completed a document yet, the document detail page shows a Send reminder button next to their name. Clicking it:
- Fires a bilingual EN+AR reminder email immediately
- Increments the signer's reminder counter
- Records a
reminder_sentaudit event - Updates the "Last reminded" timestamp on the signer panel
The reminder email is template-driven (subject line, body, and CTA all bilingual), inherits your branding (logo + color), and respects your verified custom From address if you've set one up.
Frequency limits
We deliberately don't cap how often you can send reminders — that's your judgment call based on the relationship with the signer. Common patterns:
- Day 3 — first reminder, "just checking in"
- Day 7 — second reminder, more direct
- Day 14 — final reminder before document expiry
- Day 30 — link expires; either resend with a new token or void
Automatic reminders
SahlSign also reminds pending signers on its own: one, three and seven days after the document was sent, and at most three times per signer. In a sequential signing order, a signer is only reminded once it is their turn. Each automatic reminder is recorded in the audit trail like a manual one.